Returns & Exchanges
Return & Exchange Policy
If you are unhappy with your purchase, please send it back within 14 days of the delivery date with a completed return slip. Please make sure to specify on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn and unwashed. We are happy to issue a refund in the form of a Vyrus Graphics e-gift card for use on a future purchase on Vyrus Graphics.com. E-gift cards never expires.
Helpful Hint: When returning by mail, we suggest using USPS flat rate shipping for convenience. You will be responsible for covering shipping cost to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Vyrus Graphics clothing. Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Please note that original shipping fees are non-refundable and return shipping costs are the customers responsibility. Vyrus Graphics does not provide return shipping labels.
Please print and fill out our return slip or include your original packing slip with the item(s) being returned. We do not accept returns on swimwear, towels, clearance, stickers, canvas, frames and/or posters.
We recommend sending your returns via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Store credit via e-gift card for your returned item(s) will be processed once they are received. Please allow 5 to 7 business days to process your return once we receive it. Your e-gift card covers the original purchase price and tax if applicable. Vyrus Graphics does not credit original shipping charges.